FAQs

How do I open a zip file on my computer?

On a Mac:

  1. Double click the zip file

On a PC:

  1. Right click the zip file once installed

  2. Select “Extract All”

  3. Choose file location


How do I open a zip file on an iPhone or iPad?

Follow along with the steps provided in the video below:


How do I change my password?

  1. Click on the avatar at the top right of the membership screen

  2. Select “Profile”

  3. Click on the pencil icon next to “Password” to change your password